Your personal data is important to us and it is our policy to respect the confidentiality of information and the privacy of individuals. This Policy outlines how we manage the personal data we hold in compliance with the Personal Data Protection Act in Singapore (the “Act”) and applies to all divisions and organizations within Infinergy group of companies (collectively, “we”, “us” or “our”). We also comply with local data protection and privacy laws in our operations out of Singapore.

We may collect and hold personal data of persons/entities including but not limited to :

• Customers contact information such as name, contact number and e-mail;

The ways in which we may collect your personal data include (but are not limited to) collecting directly or indirectly from you or your authorized representatives in the course of :

• You signing up using our products and services, auto alerts or notifications;
• You contacting us with your sales or technical related queries, requests or feedback;
• When we conduct user feedback or interviews when authorize.

We may use your personal data for the following purposes :

• In the course of providing customer service e.g. responding to queries and requests; informing you about service status and product updates; sending you alerts and notifications;
• Complying with applicable laws, regulations and other requirements such as providing assistance to law enforcement agencies, regulatory authorities and other government agencies performing internal audits;

We will not collect your NRIC or other identification numbers such as Foreign Identification Numbers (FIN), Work Permit numbers and passport numbers.

We will only use, disclose and/or transfer your personal data for the purposes you have been notified of and consented to which are permitted under applicable laws and regulations.

We will not sell, rent or give away personal data to third parties for commercial purposes without your consent.

Depending on the product or service concerned, personal data may be disclosed or transferred to :

• Our affiliated service providers and technical specialist who have been contracted to provide technical, financial, legal, accounting, information technology or other relevant services;
• Anyone authorized by you, as specified by you or in any contract with you.

We have appointed Data Protection Officer to oversee our management of personal data in accordance with the Act.

We regard breaches of your privacy very seriously and we have implemented measures to secure and protect your information, such as training our employees who handle your personal data to respect the confidentiality of such personal data and your privacy, storing personal data in a combination of secure storage facilities and paper based or digital files and other records, taking steps to protect the personal data we hold from misuse, loss, unauthorised access, modification or disclosure.

You may contact the appointed DPO directly at dpo@infinergy.com.sg and the DPO will response to your query.

This Policy will be reviewed from time to time to take account of new laws and technology as well as changes to our products and services. This Policy was last updated on 23 July 2021.